All claim types
Lodge a marine cargo claim
For your goods lost or damaged in transit — you own the cargo. Step through it one question at a time and it goes straight to our claims team. Don't authorise repairs without approval, keep the goods for inspection, and send a written letter of demand to the carrier / shipping line / airline holding them liable.
Marine Cargo claim
Let's lodge your marine cargo claim
A few things before you start — they protect your claim and the recovery.
- Send a written letter of demand to the carrier / shipping line / airline holding them liable — this preserves the right to recover.
- Don't authorise repairs or replacement without the insurer's approval, and keep the damaged goods for inspection.
- Report theft to police, and gather the commercial invoice, bill of lading / airway bill and any survey report to attach.