Making a claim
When something goes wrong, our team does the heavy lifting. We lodge the claim and advocate with the insurer so you can get back to business — or back to normal — as quickly as possible.
1. Make things safe, then call us
First, make sure everyone is safe. If someone is injured, or there's a fire, a break-in or another emergency, call 000 and the relevant authorities before anything else. Then call us on 1300 080 323 or email claims@stonewellinsurance.com.au. Do what you reasonably can to prevent further loss — secure the property, stop the leak, arrange temporary repairs — and keep the receipts for anything you spend.
2. Have these handy
- Your policy or insured name
- What happened, with the date and time
- Photos of the damage or loss, and of the scene before anything is moved, repaired or cleaned up
- Details of anyone else involved, and any police or event reference number
- Any invoices, quotes or documents showing what was lost or damaged
- Any costs you have already had to cover — temporary repairs, storage or a call-out
3. We lodge and advocate
We submit the claim to your insurer, brief the assessor, keep you updated and push for a fair, prompt outcome. If a claim is disputed, or a third party is pursuing you, having a broker in your corner is exactly when it pays off.
Any advice on this website is general advice only and does not take into account your objectives, financial situation or needs. Before acting on it, consider whether it is appropriate for you and read the relevant Product Disclosure Statement (PDS).